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Continuing Education Improves Patient Service

Lindsay Kruse
Thursday, August 25th, 2011 by Lindsay Kruse

At EyeCare Specialties, we value education. We value it so much that we provide resources to help our employees keep their certifications current. Ensuring that our staff be up-to-date on the latest in eye health sciences, services and technology is incredibly important to maintaining high quality care at EyeCare Specialties.

Four times a year, the American Optometric Association (AOA) offers an exam for eye care professionals. The Certified Paraoptometric (CPO) exam evaluates participants on several branches of optometric knowledge: anatomy, dispensing eyewear and contact lenses, basic pharmacology, and front office procedures. It is made up of 120 questions and takes up to two hours to complete.

To prepare for the upcoming exam, clinic technicians at EyeCare Specialties have been studying since May. EyeCare Specialties clinic technicians are responsible for performing preliminary tests for refraction findings, visual fields, color vision, depth perception and more, before a patient meets with an optometrist. These tests help the optometrists gain a better understanding of each patient’s unique vision needs.

Certification by a nationally-recognized and respected third-party organization sets a high benchmark for our technicians. Passing this exam signifies an elevated level of dedication to learning, knowledge of current procedures, and improved quality care in the work field. I believe that certification tests help us provide better service to our patients through increased technician efficacy, which translates to more confident and well-versed professionals.

Learning is contagious. Our technicians desire to understand how and why things work. Once our technicians attain their CPO certification, it is a natural progression to the next level and many work toward becoming a Certified Paraoptometric Assistant (CPOA). This desire to continue learning is what differentiates jobs from careers at EyeCare Specialties. It is inspiring to see how many people work to increase their certification and knowledge, and I am proud to be part of a company where this is revered and encouraged.

When our employees take the time to invest in themselves and broaden their knowledge within the Optometric industry, EyeCare Specialties returns the favor and invests in them. After successfully completing the certification exams, we reimburse them for the full cost of taking the test and provide all of the study sessions and materials free of charge.

We also offer other courses in addition to CPO prep classes. Currently, we have groups studying for the American Board of Opticianry (ABO) Certification testing in November 2011 and the National Contact Lens Examiner (NCLE) Certification testing in November 2012.

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